Hear what primary care providers, specialists and patients are saying about SCOPE.

Single Point of Access to Hospital and Community Resources

The SCOPE Internist provides you with advice over the phone and access to available supports, including:

  • Laboratory investigation
  • Non-invasive cardiac testing
  • Radiology
  • Subspecialty support

Examples of medical problems that can be managed:

  • Cardiology: atypical chest pain, low risk chest pain, arrhythmia, new-onset atrial fibrillation, congestive heart failure
  • Infections: cellulitis, pneumonia, diabetic foot, wounds, pyelonephritis
  • COPD / SOB / Respiratory infections / Asthma
  • Headaches
  • Work-up for abnormal test results
  • DVT/PE investigations and treatment
  • Cancer / Leukemia / Tumours
  • Anemia
  • Diabetes
  • Syncope

The Home and Community Care Coordinator provides support for patients with existing home and community Care services, accepts referrals for new patients, and provides information about home and community care and other community-based services.

When you refer a patient to home and community care, the Care Coordinator completes a comprehensive assessment and links the patient to the appropriate health system and community resources, which could include:

  • Nurses
  • Nurse Practitioners
  • Pharmacists
  • Physiotherapists
  • Dieticians
  • Social workers
  • Speech Language Pathologists
  • Personal support workers
  • Occupational therapists

Examples of cases that can be referred to the Home and Community Care Coordinator:

  • Fragile elderly / homebound / socially isolated clients
  • Failure to cope / patient safety
  • Dementia / cognitive decline
  • Caregiver stress / burnout
  • Mental health / depression
  • Chronic disease management

The SCOPE Nurse Navigator provides you with:

  • Assistance navigating SCOPE services
  • Searches for appropriate hospital-based resources in the GTA
  • Communication between yourself and physicians in the hospital
  • Access to resources in the community which may be difficult to acquire
  • Expedited patient care when possible

Examples of when to call the Nurse Navigator:

  • Specialist referral (GI, Cardiology, Urology, Neurology, Neurosurgery, Orthopaedics, Obstetrics)
  • Mental Health, Depression, Addiction, Urgent Psychiatry
  • Diabetes Education
  • Rapid Diagnostic Clinics for Oncology
  • Follow-up on the status of referrals, results, and specialist visits
  • Resources to assist with patient case management

SCOPE Imaging provides you with better access to medical imaging services for urgent patient needs and for informational and navigational support. When you call, you will be connected to a call centre which will direct your call to the appropriate expert, including on-call radiologists.

Examples of services offered:

  • Support in selecting the most appropriate test
  • Radiology consult (subspecialty consult, report interpretation)
  • Urgent imaging (triage and expedited imaging for urgent cases)
  • Urgent reporting (expedited reporting for urgent cases)
  • General navigation and informational support during imaging service
  • Same-day imaging services (x-ray, ultrasound, nuclear medicine)
  • Access to an MRI Standby list at Women’s College Hospital

Medical Imaging sites included:

  • Mount Sinai Hospital
  • Princess Margaret Hospital
  • Toronto General Hospital
  • Toronto Western Hospital
  • Women’s College Hospital

Brain Tumour Patient Diagnosis and Care Story

  • Primary care provider meets with patient
    Identified patient needed a CT scan with an average 3-month wait
  • Needs of the patient changes
    Suspected presence of brain tumour due to reoccurring symptoms
  • Contacts SCOPE for assistance
    Received direct access to diagnostic imaging and CT scan was booked for the following day
  • Patient receives urgent care
    2 days after the diagnosis of the brain tumour, the patient had undergone neurosurgery

Do you have a story you’d like to share?

How has SCOPE helped?